Terms and Conditions

OVERVIEW

This website is operated by Australian Adventures Co. LLC (“Australian Adventures”). Throughout the site, the terms “we”, “us” and “our” refer to Australian Adventures. Australian Adventures offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our services (“Service”) and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ACCEPTANCE OF TERMS

By accessing and using Australian Adventures services, you accept and agree to be bound by the terms and provisions of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the terms and conditions found below, please withdraw from the Australian Adventures program.

All the information on the website of Australian Adventures is published in good faith and for general information purposes only. We do not make any warranties about the completeness, reliability, or accuracy of this information. Any action you take upon the information on our website is strictly at your own risk. Australian Adventures will not be liable for any losses and damages in connection with the use of our website or services.

We reserve the right, but are not obligated, to limit the sales of our services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or service pricing are subject to change at any time without notice, at the sole discretion of Australian Adventures. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

By using Australian Adventures’s information and services, you can travel to and experience the amazing culture of Australia. While we strive to provide connections with only responsible and ethical families and individuals, we have no control over the reality and actions of these individuals. Australian Adventures is not responsible for any mistreatment, abuse, neglect, or any other negative action of these individuals or the actions of anyone else with whom our clients may interact or encounter. We provide links to other websites for information purposes only. Australian Adventures is not responsible for the content and accuracy of these sites.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Individuals with legal obligations to children will not be considered for program participation.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The section headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

COMPLETENESS, ACCURACY, AND INFORMATION TIMELINESS

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE PRICES AND SERVICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction.

We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

PAYMENT POLICIES

CANCELLATION

Services may be cancelled without cancellation fees up until a customer (“Outbacker”) has signed a contract and payment has been made. Once a customer has attended orientation, they are responsible for payment. After payment, an Outbacker is responsible for fulfilling the terms of their letter of intent and their contract, including completing the full time designated for the program. In the event an Outbacker has signed a contract with Australian Adventures and is subsequently unable to complete the terms set forth for any reason, Australian Adventures reserves the right to treat such customer’s contract as cancelled and void. All applicable cancellation fees shall apply. At least eighty (80) days before the starting date outlined in the letter of intent and/or agreement, you may cancel Australian Adventures services with no additional fees.

If there is a cancellation due to health reasons after the program has started, a doctor’s note must be provided.

Once an Outbacker has started their time with the host family as outlined in their contract, the cancellation fee is $150 USD per client per week cancelled.

PAYMENT

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the opportunity of any arrangements purchased. If no payment is received, no services will be given.

Acceptable methods of payment are: credit card, debit card, Venmo, PayPal, or e-checks. Payments will be processed within 3 business days of receipt. After acceptance to the program, the Outbacker will choose a payment plan.

Outbackers may choose to either a) pay upfront and receive a 10% discount or b) pay in four monthly installments, beginning at orientation. If a customer backs out of their intention to participate in the Australian Adventures program, the Outbacker forfeits some or all of the program fee (depending on when he or she communicates their intentions to drop out). If an Outbacker wants to delay their date of departure, payment to that point will be honored for 18 months from the date of orientation. If you have not arranged a contract through Australian Adventures before that date, the Outbacker forfeits the payment made. 

LATE FEES

If you cancel or do not attend your scheduled Orientation without at least 24-hour notice prior to the meeting, the required payment amount at orientation will increase by $100. This is the case for each time you do not show up for a scheduled meeting without informing Australian Adventures at least 24 hours in advance. Your program fee is due either at orientation or within 5 months after your orientation date depending on the payment plan you choose.

REFUND/RETURN POLICY

If an Outbacker defers their program, they may do so at no extra cost (up to 2 years) provided they have not signed a contract with a host family. If a customer decides to drop out of the program after they have attended orientation and their intended departure date as indicated on your letter of intent is more than 80 days away, you are eligible for a 50% refund of the program cost. The non-refundable balance is valid for up to 2 years from your original intended departure date. If an Outbacker decides to drop out before they have signed an agreement and their intended departure date as indicated on the letter of intent is more than 80 days away, they are eligible for a 50% refund of the program cost. If an Outbacker decides to drop out after they have signed an agreement (either with a host family or school) and their intended departure date as indicated on the agreement is in less than 80 days, the program fee is not refundable. Once contracts have been signed and the intended departure date is in less than 80 days, all refund opportunities are forfeited. To better understand the potential refund schedule, please see the table below:

The nature of our program requires these policies in regards to refunds due to replacement costs, inconvenience costs to the host family, and the investment of completing the placement. For more information, read our cancellation policy.

REFERRAL BENEFITS

Australian Adventures Outbackers and/or Grads may refer friends to the program. The referee must include the referrer’s full name in the promo code field on their application to be eligible for any discounts. When an eligible referee is accepted to the program, they are able to receive a $75 discount on the program fee. Graduates may choose to receive either 1) a $75 discount on their next program or 2) $50 in Amazon credit. The referrer can receive this benefit one week after the referee’s arrival to the host family.

TAXES

Australian Adventures fees are inclusive of tax. Outbackers and hosts acknowledge that the ultimate responsibility for any and all taxes (including from pocket money, wages, etc.) remains his or her responsibility. We encourage Outbackers and host families to seek reputable, legal tax counsel.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order an individual or organization places with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made through our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party providers. 

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

INTELLECTUAL PROPERTY RIGHTS PROVISION

The intellectual property, photos, logos, designs, and content available and visible to users via the website, interviews or information packets is property of Australian Adventures.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

RELATIONSHIPS WITH ADVERTISEMENTS

As of January 2025, the website and social media channels belonging to Australian Adventures have no compensated relationships with any advertising entities unless specifically indicated on a particular post. Any brand, company, or industry advocated by Australian Adventures or its websites and social media sites is a free recommendation for which the aforementioned is not compensated, nor compelled to make. We only endorse products and services which we believe are for the best benefit of our clients. Thus, Australian Adventures strives to maintain a trustworthy and reputable credibility and reputation. 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PRIVACY POLICY AND PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Personal information collected from users (e.g. addresses, demographic information, and credit card information) will not be shared with third-parties nor with other clients of Australian Adventures. Only names and possibly demographic information will be shared with other clients if said clients are being matched. The credit card information is never stored. Other personal information such as name and contact information will be stored on file, secured digitally. For more information, see our detailed privacy policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, or crawl; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

LIMITATION OF LIABILITY; DISCLAIMER OF WARRANTIES

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Australian Adventures is not responsible for any health or safety concerns even after you, the applicant, has departed for your journey. If any harm is incurred due to your actions or others, Australian Adventures assumes no responsibility.

In no case shall Australian Adventures, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

COMPLAINTS

Any complaints about situations or conditions and compilations may be sent to our team: info@australianadventures.co or (801) 419-3289. There is no guarantee of a resolution. Each case will be looked at individually.

COPYRIGHT

The Site and its original content, features, and functionality are owned by Australian Adventures and are protected by international copyright and other intellectual property or proprietary rights laws.

HEALTH/TRAVEL INSURANCE

Australian Adventures will not provide health, medical, or travel insurance. Travel insurance is highly recommended. Travel insurance can cover complications such as cancellations, medical expenses, evacuations, loss or delays, and 24/7 assistance. The type of coverage, whether to purchase coverage, and which insurance agency to solicit is the decision of the client. Australian Adventures is not liable nor held responsible for the actions of this insurance agency or the client’s decision.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Australian Adventures and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service)

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Utah, United States. You are agreeing that any and all legal actions brought against us shall only be brought in the State of Utah in Salt Lake County. You are also consenting to personal jurisdiction to the courts located in the State of Utah, Salt Lake County as to any action brought against us.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

If you agree to these terms and conditions, you are welcome to apply to Australian Adventures.